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John Ruhl, The Raby Institute for Integrative Medicine at Northwestern

John Ruhl wasn’t satisfied. As practice manager for the Raby Institute, he relied on his outsourced IT company to make things run smoothly. And they weren’t. “There were a lot of technical issues the company couldn’t resolve,” he said. “We weren’t getting the time and attention required to resolve the technical issues we were experiencing. “ .”

After conducting rigorous research and interviewing IT companies, the Raby Institute decided to hire MIS Computer Healthcare. Things are running much smoother now.

MIS Computer Healthcare offers managed services for clients such as The Raby Institute. Managed Service Providers, also known as MSPs, are gaining popularity among business owners because they offer a cost-effective alternative to employing an onsite IT department. Managed services is one of the most rapidly growing technology industries among small and mid-sized businesses. Techaisle, a San Jose, California-based marketing firm, estimates the industry is growing at the rate of 9% each year.

“Knowing there is someone there that can trouble shoot issues when they arise is invaluable,” John said. “MIS is proactive. They quickly respond to issues and trouble shoot before problems actually happen. With MIS Computer Healthcare, I have faith any IT issues that arise will be resolved.”

The 10 providers of The Raby Institute for Integrative Medicine at Northwestern care for approximately 5,000 patients providing healthcare with a focus on mind, body, and spirit. Physicians and practitioners offer services including integrative internal medicine, integrative pediatrics, integrative gynecology, women’s health, traditional Chinese medicine and functional medicine services.

MIS Computer Healthcare provides VOIP, data migrations, PC maintenance, remote support, on site support, infrastructure upgrades and a cloud backup solution for The Raby Institute. They also assist them with their EMR, providing risk assessments for Meaningful Use and often acting as the liaison between the Raby Institute and their EMR vendor.

MIS is everything you look for in an IT company,” John said. “They’re affordable, responsive and reliable. They make my life easier.”